GymSmart is committed to customer satisfaction in all gym equipment supply and fitness service engagements. This Refund Policy outlines the conditions under which refunds are applicable for our products and services.
1. Equipment Orders
For gym equipment orders, cancellations made before dispatch are eligible for a full refund of the advance payment. Cancellations after dispatch are subject to a restocking fee of up to 15% of the order value, with the balance refunded within 7 working days.
2. Defective or Damaged Equipment
If equipment is delivered in a defective or damaged condition, GymSmart will arrange for replacement or repair at no additional cost. If replacement is not possible within 15 working days, a full refund will be processed.
3. Installation Services
If GymSmart is unable to complete the agreed installation service due to reasons attributable to us, the installation service fee will be fully refunded. Service fees are non-refundable once installation has been completed satisfactorily.
4. AMC Services
Annual Maintenance Contract (AMC) fees are non-refundable after the contract commencement date. If GymSmart fails to deliver the agreed AMC services, a pro-rata refund for the unserved period will be provided.
5. Refund Process
To request a refund, contact GymSmart at support@gymsmart.online or +91 855 529 0233 with your order details and reason for refund. Approved refunds are processed within 7 working days via the original payment method.
6. Contact
For refund queries, contact GymSmart at support@gymsmart.online or +91 855 529 0233. Our registered office is at 703, Satya One Complex, Memnagar, Ahmedabad, Gujarat 380052.